Return Policy

Return & Replacement Policy

Effective Date: September 23, 2026

Store Name: ForestFarm

At ForestFarm, we take great pride in growing and shipping healthy, high-quality plants directly to your door. Because live plants are perishable items, our return policy differs from standard merchandise. Please review our guidelines below regarding damaged shipments, order issues, and replacements.

1. Damaged, Defective, or Dead on Arrival (DOA)

We strive to package our plants securely using custom-designed shipping containers. However, if your shipment arrives damaged, defective, or dead:

  • Notification Window: Please contact us at customerservice@forestfarm.com immediately upon receipt (within 48 hours of delivery).

  • Documentation: To help us evaluate the issue and process your request quickly, please include photos of the damaged plant(s) along with the original box and packaging materials.

  • Resolution: Depending on the situation and inventory availability, we will issue a replacement plant or a store credit/refund.

2. Non-Returnable Items

  • Healthy Plants: Live plants received in good condition are non-returnable. Because returning live plants through freight without proper nursery care during transit can cause permanent harm or loss, we cannot accept physical returns of live nursery stock.

  • Gift Certificates: Gift certificates and electronic gift cards cannot be returned or redeemed for cash.

3. Multiple Package Shipments

Please note that larger orders or items of varying sizes may be packed across multiple boxes. Boxes within the same order occasionally arrive a day apart depending on carrier routes. Please inspect all received packages prior to reporting missing items.

4. Seasonal Adjustments & Substitutions

  • Plant Dormancy: Plants ordered during autumn, winter, or early spring may arrive dormant (without leaves or actively blooming). Dormancy is a natural, healthy state for perennial plants and is not a defect.

  • Size Switches: On occasion, if a specific plant size (e.g., tube vs. container size) is unavailable, we may adjust to an equivalent available size to ensure your order is fulfilled without unnecessary delay.

5. Refunds & Processing

  • Approved refunds for damaged goods will be credited back to your original payment method (or issued as store credit, per your preference).

  • Processing time for credit card refunds typically takes 3 to 5 business days to appear on your account statement depending on your financial institution.

6. Contact Us

If you have any questions or concerns regarding your delivery, please reach out to our team:

  • Email: onlinesales@forestfarm.com

  • Mailing Address: 14643 Watergap Rd, Williams, OR 97544